Thank you for purchasing digital email signature templates from Mail Sign Desk. Please read this Refund Policy carefully before making a purchase.

1. Digital Products – No Returns

Our products are digital and delivered instantly after a successful purchase. Due to the nature of digital goods, all sales are final once the product has been delivered, downloaded, or access has been granted. As digital files cannot be returned, we are unable to offer returns, exchanges, or refunds except in the limited circumstances outlined below.

2. Eligible Refund Cases

Refund requests may be considered only in the following exceptional situations and are subject to our review and approval:

• Non-Delivery or Access Issues: If you do not receive your download link or access due to a technical issue, please contact us within 7 days of your purchase. We will promptly resolve the issue or resend your access.
• Duplicate Payment: If you were accidentally charged more than once for the same order, provide proof of the duplicate transaction and we will process the appropriate refund.
• Product Not as Described: If the product you receive is materially different from the description shown on our website, please contact us within 7 days and include supporting details or screenshots.

3. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• Change of mind after purchase.
• Accidental purchases.
• Dissatisfaction when the product matches the advertised description.
• Compatibility issues with your device, browser, or email client when the system requirements were clearly stated before purchase.
• Products that have already been downloaded, accessed, copied, or used.

4. How to Request a Refund

If you believe your purchase qualifies for a refund, please contact our support team at:

support@mailsigndesk.com

Please include the following information in your request:

• Your Order Number
• Email Address used during purchase
• Product Name
• A detailed description of the issue
• Screenshots or supporting evidence (if applicable)

Our support team aims to respond to all refund requests within 72 business hours.

5. Refund Processing

If your refund request is approved, the refund will be issued to your original payment method within 7 business days. The exact processing time may vary depending on your bank or payment provider.